“No gateway reply” is a generic Wi-Fi network connection issue in which the mobile does not connect to the gateway,router,hotspot or your wireless ADSL modem.The problem is reported with many Nokia Mobiles such as E61,E51,E63, E65, E66, E71,E73 ,E90, N79 ,N85, N95, N96 and Nokia 5800.
While there are thousands of results on Google for this problem ,all seem to hunt around the problem but the exact solution is missing.One method works for one but not for the other.
Hence here is a step by step definitive troubleshooting guide to No Gateway reply issue on Nokia Mobiles.
“No Gateway Reply”-Getting it Fixed
The problem occurs when you try to connect your Nokia mobile with a Wi-Fi device.It detects a Wi-Fi network and tries to connect to it.If the attempt to connection fails it shows you the Error-No Gateway Reply on your mobile.
The problem may be with your mobile as well as your Router (or any Wi-Fi access point).
How to fix the No Gateway Reply
Once you get this dreaded error proceed as follows to get the error fixed.The steps are divided on the basis of what you have to do on your mobile or on your router.Check for successful connection after every step as anything can work for you.I assume that you KNOW how to surf Internet using Wi-Fi on your mobile.
For easy troubleshooting ,steps are numbered in following way.”M Step 1” means step 1 to be performed in Mobile.”R step 1” means step 1 for router/modem.The correct order to be followed for troubleshooting is M step1->M step2->R step1->R step 2->R step 3->R step 4->R step 5->R step 7->M step 4->M step 5.
What You Have To Do On Your Mobile
M Step1:Reset your phone to factory defaults after making a backup.This is a generic step to clear out any wrong settings or configurations.
M Step2:I Ensure that you have the latest firmware.Check for any available updates for your firmware.The problem is reported to be solved by upgrading firmware by many people for various models.
M Step 3:In this step you will be overriding the default assignment of IP address to the mobile by the router and provide your own IP address. (The following path is given for Nokia 5800,but it’s similar in almost all New Nokia phones.)
Open Menu->Tools->connectivity->Destinations->Internet.
Now select the access point by which you want to connect to Internet.Double tap it to open the settings..Now go to options->Advanced settings->IPv4 Settings.You will get phone IP address and DNS address settings here.Enter the following-
Phone IP address-192.168.1.xx where xx can be anything which falls in range between the address defined in “R step 4”.Also make sure that you are NOT using the same address on your computer.So for safety put it anything above 10.
Phone DNS settings needs to be put now.You have to find it for your router in the following way and put the required settings.
Go to start->run. Type cmd and press Enter.Now type “ipconfig /all” without quotes and press enter.You will be able to get primary and secondary DNS addresses there.Note it down and enter the same in phone DNS settings.An example is given below
Phone ip: 192.168.1.4
Router: 192.168.1.1
Default gateway: 192.168.1.1
Mask: 255.255.255.0
M Step 4:Go to Menu->Settings-Connectivity->Admin Settings->Data Call.Here you get “Online Time” which is by default set to 5 minutes.Set this to unlimited.Please note that if this does not work,restore it to 5 minutes as it can cost you a huge bill if you keep your mobile browser open and leave it unattended.
M step 5: If your router supports you can set you wi-fi connection in Ad-Hoc mode instead of default infrastructure mode.Select the access point in destinations as you did in M step 3 and in advanced settings change the connection mode to Ad-Hoc.
What You Have To Do On Your Wi-Fi Router
R Step1:Reset it to factory defaults.This generic steps solved the No Gateway Reply problem on my Nokia 5800.So this step must be performed before doing anything on your router.
R Step 2:Remove every type of restriction you impose on the name of security.i.e. remove WEP/WPA or any kind of encryption and remove MAC filtering too.Once you are able to connect ,you may proceed further to tighten the security.You can setup security options once you get NO Gateway Reply fixed.
R Step 3:Make sure that you have the latest firmware for your router.Upgrade if new firmware is available for your router model.
R Step 4:Ensure that DHCP is enabled on your router.DHCP (Dynamic Host Configuration Protocol is used to “distribute” the internet connection to various devices.So if you connect to your router with 4 devices on your home,make sure DHCP is enables and the starting and ending address are more than the number of your devices.See the figure below for clarification.For example you can keep the starting address as 192.168.1.1 and ending address as 192.168.1.10 to be used for 9 devices.
R Step 5:Make sure that your router/modem is configured in PPPoE mode for Internet Connection.If it’s configured in Bridge mode-it will not work for sure.If you don’t know what is PPPoE and bridge mode,read it here.It also means that NAT has to be enabled on your router if it has any options for enable/disable NAT.
R step 7:If everything fails then you may be a victim of QoS or WMM settings on the router.In plain English Qos or Quality of service when enabled in a router controls the traffic and maintains a certain level of performance ,based on Bandwidth and Priority for certain protocols.And WMM means the Wi-Fi performance will be acceptable for media related operations like streaming.To know more about Qos here is the wiki link.
If you are still unable to solve the No Gateway Reply problem then you can go for Disabling the QoS or WMM on your router.Most probably this has nothing to do with security and you may not even know that QoS is enabled or disabled.
The method of disabling QoS or WMM varies from router to router.And most probably you have to use Command Line Interface of the router configuration as most of the router do not offer advanced configuration settings on the GUI.
Here is a sample screenshot of ADSL 2+ modem provided by BSNL.As you can see QoS is disabled for each protocol here.It is also possible that your router will not show any QoS parameter in this way.
How to Disable QoS or WMM
You need to use Telnet for this.Click Start->Run and type telnet and press Enter.In Windows Vista Telnet client is not present by default.You have to enable it via Programs and Features on control panel.Read it here if you don’t know how to do it.
When telnet is ready with a prompt.Type Telnet 192.168.1.1.
If your router supports login through telnet you will get a login prompt.Type your login as admin(default in most routers) .Press enter and in the password again enter admin(Again default for most routers.)
Type help.Most routers recognize this command and will show you all the commands you can execute on the router.Depending on the router you may get direct options to set/reset QoS..Search for them and Disable the QoS parameter.
For Thomson Router the commands are straight-
Adminstrator: Administrator
Password:ENTER
:wireless qos config mode=disabled
ENTER
:saveall
And then restart you router.This will disable the QoS parameters.
In case of my router/modem (provided by my ISP)-I was fortunate enough to get a router which offers settings in a simple menu driven interface.
As you can see this modem has options to remove QoS based on classes.QoS classes are defined in terms of minimum performance required for certain applications.
Any of the above steps can solve the No Gateway Reply problem in your mobile.If you get the problem fixed by any step ,kindly let me know in comments with the step number,so more people can be benefitted.Also let me know if you need any further clarification or suggestion.
I will be adding more posiible solutions to it as and when I find it.
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